At Pure Drape Supply, we understand that the excitement of choosing a decorative item should continue through delivery. Whether you are refreshing a workspace with a small ornament, adding character to your refrigerator, or preparing a wall decal for a room makeover, we aim to make the shipping process straightforward and transparent.

This Shipping Policy explains our shipping charges, order preparation procedures, delivery estimates, tracking, and the steps to take if a package arrives late or damaged.

1. Shipping Rates

We offer the following shipping structure for eligible orders:

The applicable shipping charge will be displayed during checkout before the order is submitted.

Unless otherwise stated, the free-shipping threshold is calculated using the merchandise subtotal before applicable taxes and shipping charges.

2. Order Processing Time

Most orders are prepared within 1–3 business days after payment confirmation.

Processing includes:

• Reviewing order details.

• Confirming product availability.

• Preparing merchandise for shipment.

• Inspecting products for visible damage where practical.

• Packaging items for transportation.

• Creating shipping documentation and tracking information.

Business days generally exclude Saturdays, Sundays, and recognized U.S. public holidays.

Orders submitted during weekends, holidays, promotional periods, or unusually high-volume periods may require additional preparation time.

3. Estimated Delivery Time

After an order has been dispatched, standard transit generally takes 3–7 business days.

The estimated total delivery timeframe is therefore approximately 4–10 business days, consisting of processing and transit time.

These estimates are not guaranteed delivery dates. Carrier delays, severe weather, seasonal demand, address verification, transportation disruptions, and other circumstances may affect delivery.

4. Shipping Destinations

We ship to eligible delivery addresses supported by our checkout and shipping arrangements.

Available destinations may vary according to product, carrier service, and operational restrictions.

If a destination cannot be serviced, we may contact the customer before fulfillment or cancel the affected order and issue an appropriate refund.

5. Order Confirmation and Tracking

After placing an order, customers should receive an order confirmation at the email address provided during checkout.

When tracking becomes available, it may be sent through a separate shipping notification.

Tracking information may take some time to show its first carrier scan. A package can be in the carrier's network before the tracking page displays a new event.

Customers should retain their order number and shipping confirmation until the package has been received.

6. Packaging and Product Protection

Decorative merchandise may contain small, fragile, adhesive, or surface-sensitive components.

We aim to package products in a manner appropriate to their characteristics.

Desktop Ornaments

Small decorative pieces may be vulnerable to impact or pressure. Protective packaging may be used to reduce movement during transit.

Refrigerator Magnets

Magnets and decorative surfaces should be protected against scratching, bending, or abrasion during handling.

Wall Decals

Wall decals may be sensitive to folding, creasing, or damage to their adhesive backing. Packaging is intended to help preserve their condition during ordinary transportation.

Despite reasonable packaging measures, shipping damage can occasionally occur. Please contact us if your order arrives in an unacceptable condition.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review:

• Recipient name.

• Street number and street name.

• Apartment, suite, or unit number.

• City, state, and ZIP code.

• Contact details where requested.

If you notice an error, contact us immediately at [email protected].

We will attempt to correct the address before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.

8. Delayed or Missing Packages

If tracking indicates that a package is delayed, please allow reasonable time for the carrier to update its records.

If your order has not arrived within the expected delivery window, contact us with your order number.

We may review the tracking history, confirm the shipping address, and coordinate with the carrier where appropriate.

If a shipment is confirmed lost or otherwise qualifies for a remedy, we will work with the customer toward an appropriate resolution consistent with applicable law and our policies.

9. Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package, we recommend checking:

• Your front door, porch, mailbox, or designated delivery location.

• Building reception or package rooms.

• Household members or neighbors who may have accepted the shipment.

• Carrier delivery photographs or delivery notes, where available.

Please contact us if the package remains missing after these checks.

We will review the available information and determine the appropriate next steps.

10. Damaged or Incorrect Deliveries

If your shipment arrives damaged, incomplete, or contains an incorrect item, please email us within 7 calendar days of delivery.

Include:

• Order number.

• Description of the issue.

• Clear photographs of the merchandise.

• Photographs of the shipping package and packaging materials, if relevant.

We may arrange a replacement, refund, or another appropriate remedy.

11. Split Shipments

Where an order contains multiple products, items may occasionally ship separately due to availability, packaging, or fulfillment arrangements.

If this occurs, the packages may have different tracking numbers or delivery dates.

Customers should review all shipping notifications before reporting an order as incomplete.

12. Shipping Fees and Refunds

For qualifying preference-based returns, original shipping charges, if any, are generally non-refundable unless otherwise required by law or approved by us.

For damaged, defective, or incorrectly shipped merchandise, shipping-related remedies will be handled in accordance with applicable law and our Return and Refund Policy.

13. Contact Our Shipping Team

For shipping questions, tracking concerns, or delivery assistance:

E.G. & L.A. SERVICES LLC 5193 NW 5 ST Miami, FL 33126 United States

Email: [email protected] Contact Person: JESSICA PATREECE HOLLIS