Privacy policy

Pure Drape Supply respects the trust customers place in us when they browse our website, select decorative products, submit an order, or contact our customer service team.

Whether you are purchasing a small desk ornament, a refrigerator magnet, or a wall decal, we recognize that your personal information deserves thoughtful handling. This Privacy Policy explains what information we may collect, why we use it, how it may be shared, and the choices available to you.

This policy applies to https://www.puredrapesupply.xyz/ , operated by E.G. & L.A. SERVICES LLC.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

A. Information You Provide Directly

When placing an order, submitting a request, or contacting us, you may provide:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number, if requested or supplied.

• Order details and purchase history.

• Customer service correspondence.

• Return, refund, or replacement information.

We use this information to identify your order, arrange delivery, respond to questions, and provide post-purchase assistance.

B. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, those providers may collect payment card information, billing details, transaction identifiers, and related fraud-prevention information.

We may receive limited transaction information, such as payment status, transaction reference, payment method type, and billing confirmation.

We do not intend to collect or retain complete payment card security information through ordinary customer service correspondence.

C. Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Pages viewed.

• Approximate visit time and duration.

• Referring website or page.

• Website interaction and diagnostic information.

This information helps us understand how visitors navigate our store and identify technical problems.

D. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, and similar technologies to support:

• Shopping cart functionality.

• Checkout operations.

• Website preferences.

• Security and fraud prevention.

• Performance measurement.

• Website analytics.

• Advertising or marketing, where enabled.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect shopping cart or checkout functionality.

2. How We Use Personal Information

We may use information for the following business purposes:

Order Fulfillment

To confirm purchases, process payments, prepare shipments, provide tracking information, and deliver decorative merchandise.

Customer Support

To answer inquiries, investigate damaged products, coordinate returns, respond to refund requests, and communicate order updates.

Website Operations

To maintain our online store, improve navigation, troubleshoot errors, and evaluate the performance of product pages.

Security and Fraud Prevention

To identify suspicious transactions, protect customer accounts, investigate unauthorized activity, and safeguard our business systems.

Marketing Communications

Where permitted by law and applicable consent requirements, we may send product announcements, promotional messages, or store updates.

You may opt out of promotional emails by using the unsubscribe mechanism in the message or contacting us directly. Transactional communications, such as order confirmations and delivery notices, may continue when necessary to complete a purchase.

Legal and Compliance Purposes

We may use information to comply with legal obligations, respond to lawful requests, enforce our policies, or protect the rights and safety of customers and our business.

3. How We Share Information

We do not treat customer information as a public resource. We may disclose limited information to the following categories of recipients when reasonably necessary.

Service Providers

These may include:

• Website hosting providers.

• E-commerce platform providers.

• Payment processors.

• Shipping and delivery carriers.

• Customer support systems.

• Analytics and security vendors.

• Email communication providers.

These providers may process information to perform services on our behalf or under their own applicable privacy terms.

Shipping Partners

To deliver your order, we may share the recipient's name, shipping address, and other necessary delivery information with carriers or fulfillment partners.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, investigate fraud, or protect the rights, property, or safety of individuals.

Business Transactions

If our business undergoes a merger, acquisition, restructuring, financing, or asset transfer, relevant information may be reviewed or transferred as part of that transaction, subject to applicable legal requirements.

4. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes described in this policy, including:

• Completing transactions.

• Maintaining order and accounting records.

• Resolving customer service matters.

• Managing returns and refunds.

• Meeting legal and regulatory obligations.

• Preventing fraud and enforcing agreements.

Retention periods may vary according to the nature of the information and applicable legal requirements.

When information is no longer required, we may delete it, de-identify it, or securely dispose of it, subject to legitimate recordkeeping obligations.

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include access controls, service-provider safeguards, system monitoring, and secure transmission practices where supported.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Florida Statutes § 501.171 establishes requirements concerning reasonable measures to protect certain electronic personal information and notification following qualifying security breaches.

 

If a security incident occurs, we will take appropriate steps consistent with applicable law.

6. Your Privacy Choices

Depending on applicable law and the circumstances of your request, you may contact us to:

• Ask what personal information we maintain about you.

• Request correction of inaccurate information.

• Request deletion of certain information.

• Opt out of promotional emails.

• Ask questions about our data practices.

• Submit a privacy-related concern.

We may need to verify your identity before acting on certain requests. Some information may be retained where permitted or required by law, including transaction records necessary for accounting, fraud prevention, or legal compliance.

Florida's data privacy and security laws include provisions addressing consumer rights and controller responsibilities in circumstances where the relevant statutory requirements apply.

 

7. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has submitted personal information to us, please contact [email protected] so we can review the matter and take appropriate action.

8. Third-Party Websites

Our website may contain links to payment services, social media platforms, shipping information, or other external websites.

Those third parties maintain their own privacy practices. We are not responsible for the privacy policies or security practices of websites we do not operate.

We encourage visitors to review the privacy notices of third-party services before submitting information.

9. International Visitors

Our business is located in Florida, United States. If you access our website from another jurisdiction, your information may be processed in the United States or other locations where our service providers operate.

Where applicable, we will handle personal information in accordance with relevant legal requirements.

10. Changes to This Privacy Policy

We may revise this policy to reflect changes in our store operations, technology, service providers, or legal obligations.

The updated version will be published on our website with a revised effective date. Where legally required, we will provide additional notice or obtain consent.

11. Contact Us About Privacy

For privacy requests or questions, contact:

E.G. & L.A. SERVICES LLC 5193 NW 5 ST Miami, FL 33126 United States

Email: [email protected] Contact Person: JESSICA PATREECE HOLLIS