Refund policy
At Pure Drape Supply, we believe that the small details in a home can make a meaningful difference. A decorative ornament may bring personality to a desk, a refrigerator magnet may preserve a favorite memory, and a wall decal may add a fresh touch to an otherwise ordinary space.
We want every customer to feel comfortable shopping with us. If an item does not meet your expectations, arrives damaged, or differs from what you ordered, this Return and Refund Policy explains how to request assistance.
This policy applies to purchases made through https://www.puredrapesupply.xyz/ and is administered by E.G. & L.A. SERVICES LLC.
1. Return Eligibility
Customers may request a return within 30 calendar days after the date their order is delivered.
To qualify for a standard return, the merchandise should:
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Be unused and in its original condition.
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Be free from stains, scratches, cracks, adhesive residue, or other signs of use.
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Include original packaging, protective inserts, labels, and accessories where reasonably available.
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Be returned with proof of purchase, such as an order confirmation or receipt.
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Be packaged carefully to prevent damage during transportation.
For decorative products, condition is particularly important. Desktop ornaments should not show evidence of display-related wear or handling damage. Refrigerator magnets should retain their original magnetic backing and surface finish. Wall decals should remain unpeeled, uncut, and unused, with their adhesive backing intact.
A customer may inspect an item reasonably after delivery, but installation, application, alteration, or extended use may affect eligibility for a preference-based return.
2. Items That May Not Qualify for Standard Returns
Unless required by applicable law or otherwise approved by our customer service team, the following may be excluded from ordinary change-of-mind returns:
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Wall decals that have been peeled from their backing or applied to a surface.
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Items that have been cut, trimmed, modified, painted, or otherwise altered.
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Products damaged through improper installation, cleaning, storage, or handling.
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Items returned without sufficient protective packaging when the condition has deteriorated during return transit.
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Clearly identified final-sale products, where legally permitted.
These exclusions do not eliminate a customer's rights concerning defective merchandise, incorrect shipments, or other remedies required by applicable law.
3. Damaged, Defective, or Incorrect Items
We understand how disappointing it can be to open a package and discover a cracked ornament, a magnet with a damaged surface, or a wall decal that arrived creased or defective.
If your order arrives damaged, defective, incomplete, or different from the item purchased, please contact us within 7 calendar days of delivery.
Please provide:
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Your order number.
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A brief explanation of the issue.
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Clear photographs of the affected product.
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Photographs of the outer shipping package and internal packaging, if relevant.
After reviewing the information, we may offer an appropriate remedy, which may include:
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A replacement item.
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A refund to the original payment method.
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Another mutually agreed resolution where appropriate.
Customers will not be required to pay a return shipping charge for a verified item that was incorrectly supplied or arrived damaged or defective, subject to applicable law and reasonable verification procedures.
4. How to Request a Return
Please email [email protected] before sending any merchandise back.
Use the subject line:
Return Request – Order #[Order Number]
Include the following information:
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Full name associated with the purchase.
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Order number.
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Item or items you wish to return.
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Reason for the return.
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Whether you are requesting a refund or replacement.
Our customer service team will review the request and provide return instructions, including any applicable packaging requirements.
Please do not mail merchandise to the return address without first contacting us. This helps ensure that your return can be identified and processed correctly.
5. Return Shipping Costs
For returns caused by a customer's preference, such as choosing a different design, color, size, or decorative style, the customer is generally responsible for return shipping costs.
For confirmed damaged, defective, or incorrectly shipped merchandise, Pure Drape Supply will provide an appropriate return or resolution arrangement in accordance with applicable law.
Original shipping charges, if any, are generally non-refundable for preference-based returns unless otherwise required by law or expressly approved by us.
6. Refund Processing
Once a returned item is received and inspected, we will notify you whether the return has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow:
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Up to 5–10 business days for our internal return review and refund processing after receipt of the returned merchandise.
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Additional time for your bank, card issuer, or payment provider to post the credit.
The exact posting time may vary depending on the financial institution and payment method.
If an approved refund has not appeared after the applicable processing period, please contact us with your order number.
7. Exchanges and Replacements
If you would prefer another decorative design rather than a refund, please contact us.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.
Replacement merchandise may have a different estimated delivery date from the original order.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at [email protected].
We will attempt to stop the order before fulfillment or shipment. Once an order has entered processing or has been handed to the carrier, cancellation may no longer be possible. In that situation, the customer may request a return under this policy after delivery.
9. Florida Consumer Rights
This policy is intended to operate consistently with applicable Florida and federal consumer protection requirements. Florida Statutes § 501.142 addresses retail refund-policy disclosures and related obligations.
Nothing in this policy is intended to waive any non-waivable consumer rights.
10. Contact Information
For return, refund, replacement, or order-related assistance:
E.G. & L.A. SERVICES LLC 5193 NW 5 ST Miami, FL 33126 United States
Email: [email protected]
Contact Person: JESSICA PATREECE HOLLIS